Shipping policy

We aim to provide you with a smooth and reliable delivery experience. 

Processing time

All our products are handmade and made to order . please allow 7-10 business days  for us to carefully craft and prepare your item before it is dispatched.  

Standard Shipping 

We ship all orders via Royal Mail Tracked 48

Once dispatched, delivery typically takes 2 working days 

You will receive tracking information as soon as your order ships.

Fast Track Delivery 

We offer a fast track option on request ONLY.  

Your order will be processes and dispatched within 3 business days 

Sent via Royal Mail tracked 48hr (2 working days)

Shipping areas:

We currently only ship within the UK

Delivery Issues: 

If your order hasn't arrived within the expected timeframe after dispatch, please check your tracking link first. If there are any issues, contact us at hello@gingeroaks.com, and we'll be happy to help.